Payment Policy
Credit Cards and Debit Cards
We welcome payments made with MasterCard, Visa, American Express, and Discover. To proceed with your purchase, kindly complete the checkout process and provide the necessary credit card details. Your credit card will be charged upon completion of the transaction. Please note that we exclusively accept debit cards bearing the Visa or MasterCard logo, which will be processed similarly to credit cards. No PIN number entry will be necessary.
Pre-authorizations
You may observe a pending pre-authorization ranging from $.01 to $5 on your credit or debit card statement when checking your account details online. This pre-authorization is not an actual charge, but rather a verification process to ensure the validity of the card before the full order amount is charged. These pre-authorizations are voided automatically as soon as they are processed. Occasionally, it may take a few business days for the voided transactions to be completely removed from your credit or debit card account. Rest assured; we will never make any attempt to capture these funds under any circumstances.
Declined Payments
In the event that your card is declined, an error message will be displayed. Rest assured that your card will not be charged, and no order will be processed. Please be aware that there might be a pending transaction on your account until your card-issuing bank removes the authorization, which typically takes 2-5 business days.
If you encounter any difficulties during the checkout process, please feel free to get in touch with our customer service team at +1 606 654 4229
during our operating hours of Monday to Friday from 9AM to 5PM CT. Alternatively, you can also reach us via email for assistance.
Prepaid Credit or Gift Cards
If you possess a pre-paid credit or gift card from Visa, MasterCard, or American Express, it is essential to register the card by contacting the bank that issued it. When making a purchase, ensure that the billing address matches the address provided during the card registration process. In the event of an address discrepancy, the transaction will be rejected, and there is a possibility that a temporary hold will be placed on your card. If this situation arises, kindly reach out to the card-issuing bank for assistance.